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Shipping Policy
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Everything you need to know about how your order ships safely and on time.
1. Scope
This Shipping Policy applies to all purchases made through Tapo.com.my and other official platforms operated by Akdapur Sdn. Bhd. (SSM No. 202501028349).
2. Shipping Coverage
Tapo ships exclusively within Malaysia, covering both Peninsular and East Malaysia.
3. Processing Time
Orders are processed within one (1) to three (3) business days upon successful payment confirmation, excluding weekends and public holidays.
4. Delivery Services
Standard deliveries are made via SPX Express. For urgent / same-day deliveries within Klang Valley, Lalamove is available (live-quoted at checkout).
5. Shipping Charges
West Malaysia: flat RM5.90 per order (FREE shipping for orders RM80 and above). East Malaysia (Sabah / Sarawak / Labuan): flat RM20 per order (free-shipping promotion not available due to freight cost). Charges are displayed at checkout before order confirmation.
6. Order Tracking
Customers will receive a tracking number via email or SMS once the order has been shipped. Tracking can be done via the respective courier's website.
7. Risk of Loss
All risk of loss or damage to the goods passes to the customer upon delivery to the address specified during the order process.
8. Delivery Issues
In cases of non-delivery, damage, or loss during transit, customers must contact Tapo within three (3) days from the expected delivery date.
